Admissions Policy
Below, we’ve briefly outlined some of the key information regarding our admissions policy. For more detailed information, please refer to our quality procedure WH/QP01 in our procedure manual.
We conduct thorough assessments of individual needs for all prospective residents. If we cannot adequately meet their needs, residency will not be offered.
All potential residents, including those seeking respite and day care, undergo interviews and assessments. If a person is unable to visit our Nursing Home for assessment, we arrange a visit to them. NHS Continuing Healthcare consideration is given to all potential residents before other assessments.
Self-funding individuals have their needs assessed by our registered general nurses. Eligible self-funding residents receive an assessment by an NHS nurse to determine their nursing care level. The NHS currently contributes £165.56 per week towards nursing care fees.
Upon admission, each resident is assigned a qualified nurse as their named nurse. Together with the named nurse, relatives, and care staff, specific aims and objectives are identified based on each individual. These form the foundation for a tailored Care Plan created by our Registered Nurses.
We encourage potential residents to have a trial visit, ranging from a few hours to an overnight stay, usually free of charge. Placements are offered on a trial basis of three months, with one week's notice for termination by either party.
Before becoming a resident, individuals and/or their relatives visit Wren Hall to assess our capabilities in meeting their needs and expectations. Our senior registered nurses assess the potential resident's needs to ensure we have the expertise and resources required. Only when senior staff are confident in our ability to meet the individual's needs is a place offered.
The admitting nurse will inquire about the resident's preferred form of address and ensure it is communicated to all staff. They will demonstrate the nurse call system and encourage the resident to use it for reassurance. The nurse will also provide a tour of the home and introduce them to other residents.
Admission details are taken by the nurse when the resident is ready. The nurse explains the purpose and access to the gathered information. Admission information includes background, personal history, health, medication, personal insurance, legal documents (e.g., Will, Lasting Power of Attorney), and interests. This comprehensive information helps our staff understand the resident's needs and assists in creating a personalised care plan.
Once companions have departed, residents can choose to join others in communal areas or enjoy privacy in their room. Our staff provides unobtrusive observation to offer assistance and reassurance as needed.
Questions can be asked at any time, and our staff is available for assistance.